Payment Questions
What payment methods are accepted?
We accept payments exclusively through PayPal. You can use your PayPal balance, a linked bank account, or debit/credit cards through PayPal’s guest checkout.
For more details, please visit our
Payment Methods page.
Can I pay with a debit or credit card without a PayPal account?
Yes. You can pay using any major debit or credit card without creating a PayPal account. At checkout, simply select the “Pay with Debit or Credit Card” option.
When is my payment charged?
Your payment is processed immediately when you place your order. A temporary authorization may appear first and typically converts to a final charge within 1–3 business days as your order enters production.
What should I do if my PayPal payment fails?
If your payment does not go through, please try the following:
- Double-check your payment information
- Contact your bank to ensure no restrictions are in place
- Try a different payment method through PayPal
- If issues persist, contact our support team for assistance
Orders & Production
What does “made-to-order” mean?
Every item we sell is created specifically for your order after checkout. This means:
- No pre-made inventory is kept
- Production begins only after payment is confirmed
- Each product is printed and assembled individually
This approach allows us to offer unique designs while minimizing waste.
When does production start?
Production typically begins within 1–2 business days after your order is placed. Please review all order details carefully before completing your purchase.
Can I cancel or modify my order after checkout?
You may request a cancellation or modification within 24 hours of placing your order. Once production has started, orders can no longer be changed or canceled.
Why can’t orders be changed once production starts?
Because each item is custom-made, production begins quickly to ensure timely delivery. Once printing or assembly has started, changes are no longer possible.
Shipping Information
Where do you ship?
We currently ship to addresses within the United States only, including APO/FPO addresses and U.S. territories.
For full details, please review our
Shipping Policy.
How long does order processing take?
Orders are typically processed within 1–2 business days. Processing times may be slightly longer during peak seasons.
How long does shipping take?
Once shipped, delivery usually takes 4–7 business days. Most customers receive their orders within 5–9 business days from the date of purchase.
Which carriers do you use?
We ship using major carriers such as USPS, UPS, and FedEx. The carrier is selected based on destination and order size.
When will I receive my tracking number?
You will receive a shipping confirmation email with a tracking number within 24–48 hours after your order ships. You may also track your order via our
Order Tracking page.
Can I change my shipping address after placing an order?
Address changes may be requested within 24 hours of purchase. Once production has started, we cannot guarantee that address changes will be possible.
Returns & Defects
What items are eligible for return or refund?
Returns or refunds are accepted only for:
- Printing errors or defects
- Damage occurring during production or shipping
- Incorrect items sent due to our error
Please review our
Returns & Refund Policy for full eligibility details.
What is considered a defective or incorrect item?
A defective item may include:
- Blurry, misaligned, or incorrect prints
- Manufacturing defects such as seam or fabric issues
- Damage present before delivery
An incorrect item means a product different from what was ordered was shipped.
Are returns accepted for wrong size or design choice?
No. Because all products are made to order, we do not accept returns for incorrect size selection, color choice, or design preference. Please review size charts and product previews carefully before ordering.
How long do I have to report a defective or incorrect item?
You must contact us within 30 business days of delivery to report any defects or errors.
What information is required to submit a return request?
Please provide:
- Your order number
- Clear photos showing the issue
- A brief description of the problem
- Your preferred resolution (refund or replacement)
Do I need to return the defective item?
In most cases, yes. If a return is required, we will provide instructions. In certain situations, a replacement may be issued without requiring a return.
Refunds & Replacements
Do you offer exchanges?
We do not offer exchanges for size or design changes. For verified defective items, we will offer either a replacement or a refund, depending on the situation.
How are refunds processed?
Approved refunds are issued to the original PayPal payment method. Refund processing typically takes 3–7 business days after approval.
How long does it take to receive a refund?
Once processed, refunds usually appear within 3–7 business days. Timing may vary depending on your bank or payment provider.
Are shipping fees refundable?
Shipping fees are refunded only if the return is due to our error, such as an incorrect or defective item.
What happens if my refund is delayed?
If you have not received your refund after 7 business days, please:
- Check your PayPal account or bank statement
- Confirm the refund was not sent to a different funding source
- Contact our support team with your order number
Sales & Promotions
Are sale or promotional items refundable?
Sale and promotional items follow the same return policy as regular-priced products. Refunds or replacements are only available for verified defects or fulfillment errors.
Contact & Support
How can I contact customer support?
You may contact us via email at
support@doveflair.com. We typically respond within one business day.
What information should I include when contacting support?
To help us assist you quickly, please include:
- Your order number (if applicable)
- A clear description of the issue
- Relevant photos, if the issue involves a product
- Your preferred resolution
What are your business hours?
Our support team operates Monday through Friday during standard business hours. We aim to respond to all inquiries within one business day.
